Carl Wayne Dickey

cwd1999@yahoo.com


OBJECTIVE:

PC Technician

SUMMARY:

Over 10 years of experience in the IT industry; including desktop support, hardware support, and network support.

EMPLOYMENT EXPERIENCE:

Tek Systems Dallas, TX PC Technician 5/02 - 9/05
Database project.
Windows 2000 and Office 2000 migration projects.
Windows XP and Office XP migration projects.
Backup user data and restored user data after migration process.
Imaged workstations with Ghost 7.5.
Trasys Consulting Addison, TX PC Technician 1/02 - 3/02
Windows 2000 amd Office 2000 migration project.
Quality assurance checks of laptops and desktops.
Dalfort Aerospace Dallas, TX Planner/Production Controller 5/01 - 10/01
Developed a schedule plan for induction of SWA aircraft and maintained daily reviews.
Organized, dispensed, and controlled task cards to assure accountability.
Developed and maintained milestone charts for plotting workflow.
Siemens ElectroCom LP Arlington, TX PC Support Specialist 3/99 - 3/01
Configured Dell Latitude laptops for an NT 4 network.
Provided desktop support for NT 4, Office 97, and Outlook 97.
Created Ghost 6.5 images for laptops.
Recovered lost data with Winternals NT Recover and NTFS DOS.
Desktop and laptop installs & moves.
Mapped network drives.
Documented and developed processes for the IS Department.
RHI Consulting Fort Worth, TX LAN Field Support 9/98 - 2/99
Provided Technical Support for 19 Medical Clinics.
Desktop support for NT 4, Windows 95, and Office 97.
Installed a variety of hardware and software.
Stream International Inc. Carrollton, TX Software Support 12/97 - 10/98
Provided telephone technical support for MSN's internet software.
Troubleshoot connection issues with modems and ISDN devices.
North Lake College Irving, TX LAN Support Technician 9/97 - 8/98
Desktop support for Windows 95 and Office 97.
Instructed end users in the usage of the new hardware and software.
Installed a varity of hardware and software.
Lockheed Fort Worth, TX Journeyman Structural Assembler 5/89 - 1/94
Assembled various sections and parts of the F-16 aircraft.


EDUCATION:

North Lake College Irving, TX LAN Administration
TSTI Amarillo, TX Airframe and Powerplant Mechanics

References upon request.


Illusion