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Mark F. Anderson's Resume

Open Cover Letter

Dear Prospective Employer:

Please consider my resume for your organization.

 I have over ten years of experience in the computer industry in the areas of help desk support, user management and administration in very large networks, system support and many types of networks. I am A+/Net+ certified as well has being certified as an MCSE and a Cisco CCNA/CCDA. I am currently completing coursework for my wireless networking certification. I have supported NT and MS Exchange users in environments as large as 250,000 users and printing and remote access services in environments as large as 20,000 users. This has included worldwide, national, regional, statewide and local users and equipment.

 I will be an asset to your organization and be able to provide a positive and friendly influence to my co-workers and customers alike.

 I look forward to hearing from you. You can reach me most easily at 801-282-8362.

 Thank you,
--Mark F. Anderson

MARK F. ANDERSON

2428 Van St.

West Jordan, Utah  84088

(801)282-8362

mavikfelna email

 

CAREER OBJECTIVE:

 To use my skills in all aspects of Network/IT Administration for a progressive and goal-oriented company or organization.  I enjoy working with computers and people, am highly motivated and self-disciplined and work well on on-demand projects.

 

EDUCATION:

 Certified Network Expert                                          September 2001 – Present

PC Training West                                                         Salt Lake City, UT

Certifications Obtained – A+, Net +, MCSE, CCNA, & CCDA

 Associate of Science/General Studies                      May 2000

Salt Lake Community College                           West Valley City, UT

 

SKILLS AND ACCOMPLISHMENTS:

 Knowledgeable in the following areas:

Operating Systems (Win3.1, Win 95/98/ME, NT3.51, NT4.0, Win2000, WinXP), Desktop Applications (Word, Excel, Access, Front Page, Outlook), Internet Explorer, and Other Software (Netscape, AOL, Lotus Notes, Vantive, and Word Perfect), Programming/Scripting Languages - (HTML)

 Eagle Scout

 

EMPLOYMENT HISTORY:

 Technical Support                                          January 2002 – September 2003

       Totally Awesome Computers                            Salt Lake City, Utah

  • Repair, configure, upgrade all forms of PC hardware including all major components such as CPU, motherboard, RAM, hard drives, modems, sound cards, network cards, SCSI, RAID and power supplies and external peripherals such as scanners, printers, keyboards, mice, external hard drives, ZIP and other devices
  • Support, install, configure and repair all forms of Microsoft operating systems including Win95, 98, 2K, XP, NT 4.0
  • Installation and repair of common software packages including Microsoft Office, Internet Explorer, Netscape, MS Money, Quicken, Quickbooks, AOL, Norton and McAfee Anti-Virus and internet security suites, Outlook Express, dialup services, Adobe products and many others
  • Telephone technical support of all hardware and software components as listed above
  • Sales and Inventory Control
  • Onsite service for new system setup, repair and configuration
  • Home and small business network setup with MS Windows operating systems

 IT Instructor                                                         October – December 2001

PC Training West, LLC                                          Salt Lake City, Utah

  • Taught a 6 week A+ computer certification course covering basic hardware and software troubleshooting and installation for PCs and printers

Venue Helpdesk Assistant Manager                 May 2000 – August 2001

Salt Lake Olympic Organizing Committee   Salt Lake City, Utah

  • Managed small teams of helpdesk volunteers and employees on site at Olympic venues including the Salt Lake Ice Arena, Utah Olympic Oval, Utah Ice Sheet, Deer Valley, E-Center and Soldier Hollow
  • Trained users on MS Office products (Word, Excel, Power Point, Publisher, Outlook, Front Page), Lotus Notes, Vantive, Internet Explorer, Networking.
  • Coordinated with other departments for deployment and installation of PCs, network elements, telephone and power

Hardware repair and deployment for Gateway business desktops and servers including initial setup, imaging, installation at the desktop, network connections, troubleshooting, replacement and upgrading

·        Software installation and servicing including deploying images, installing MS operating systems, MS Office products, Lotus Notes, network setup, troubleshooting, upgrades, individual training

·        Telephone technical support for all hardware and software products previously listed.

This page last updated 10/06/03