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Helpful Hints For Work: 1. When DBG (our favorite webtv Customer) calls, don't refer to her as sir. (This does seem to make her testy) 2. When Donald Clarke calls, in order to keep from being fired, never say: "No Sir, Fuck You!" 3. When customers call about their rebate never use the gold training mirroring techniques by saying "So, you're telling me that you're pissed off." and NEVER, EVER say "we are processing those as quickly as we can. 4. Remember that some of our customers aren't computer savvy enough to understand terms such as: Power the unit on, unplug the unit, and hit option 217. 5. When you are on a relay call, Never ask "Is there anything else I can help you with today?"
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