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L'ufficio CG

Alle pareti

Ampio e luminoso risulta sopratutto cablato a regola d'arte. Il team e' copmunque riuscito a lasciare una marcata impronta. Anzi, piu' di una.

Alle pareti 2

Il team e' intransigente sulla circolazione dei documenti riguardanti l'assistenza:


                   COMPUTER PROBLEM REPORT FORM

            From Your Friendly Techical Support Staff
            ---------------------------------------------------

 1. Describe your Computer problem
 ________________________________________________________________


 2. Now, describe the problem accurately
 ________________________________________________________________


 3. Speculate wildly about the cause of the problem
 ________________________________________________________________
 ________________________________________________________________
 ________________________________________________________________


 4. Problem Severity

 A. Minor____    B. Minor____    C. Minor____    D. Trivial____


 5. Nature of the problem

 A. Locked Up____ B. Frozen____ C. Hung____      D. Shot_____


 6. Is your computer plugged in?          Yes__ No__


 7. Is it turned on?                      Yes__ No__


 8. Have you tried to fix it yourself?    Yes__ No__


 9. Have you made it worse?               Yes__


 10. Have you read the manual?            Yes__ No__


 11. Are you sure you've read the manual? Yes__ No__


 12. Are you absolutely certain you've read the manual?  No__


 13. Do you think you understood it?       Yes__ No__


 14. If 'Yes' then why can't you fix the problem yourself?
     ________________________________________________________


 15. How tall are you? Are you above this line? _____________


 16. What were you doing with your computer at the time
     the problem occurred? ________________________________


 17. If 'nothing' explain why you were logged in.
     _________________________________________________________


 18. Are you sure you aren't imagining the problem?  Yes__ No__


 19. How does this problem make you feel? ______________________


 20. Tell me about your childhood. ______________________________


 21. Do you have any independent witnesses of the problem?  Yes__ No__


 22. Can't you do something else, instead of bothering me?   Yes__


Sent by: Paul Snedden 

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