Scott R. Lenz
Email: slenz@hotpop.com
OBJECTIVE
A position in Network Management that requires the full extent of my broad-ranged, real-world network systems experience, knowledge of proven systems management techniques, exceptional technical aptitude, self and team project management skills, positive personality, and a desire to help an organization thrive by performing above and beyond what is expected.
SUMMARY
| Extensive business environment experience with the installation, management, backup, and recovery of network servers including Windows NT/2000 based and Unix/Linux based operating systems, services, and desktop applications |
| Highly technical hands-on experience with Cisco routers and switching equipment including installation, configuration and management. |
| Management experience with proven abilities to identify and assign tasks, maintain optimal staffing and training levels, and deliver performance based upon corporate expectations. |
| Excellent customer relations and interaction skills, including working with clients to identify and record project requirements, delivering training, and supporting sales efforts with technical presentations to existing and potential clients. |
| Demonstrated ability to function effectively as a team leader, as well as work independently to achieve organizational objectives. |
TECHNICAL EXPERIENCE
Inflow.com; Denver, CO 2000-2001
Manager; Network Products Quality Assurance (NPQA)
| Created a Quality Assurance department to test network services offered at co-location facilities across the county. |
| Personally developed the NPQA test lab through identification of IP based testing equipment to simulate real world high bandwidth usage conditions, and installation of the numerous routers, switches, hubs, and server systems needed to simulate a multiple customer co-location environment. |
| Created automatic testing procedures using the Netcom Smartbits™ series of network testing equipment. |
| Configured Cisco and Bay Networks routers and switches for uses ranging from simple network routing to multi-homed, broadband provisioning for 100+ client systems in a co-location environment utilizing T1, T3, OC-3, and OC-12 connections to Tier-1 providers. |
| Hands on experience with the installation, configuration, and management of Checkpoint firewall and management servers and Alteon load-balancing switches to mimic client environments. |
| Installation and configuration of Windows NT, Windows 2000, and Red Hat Linux servers in line with standard B2B client configurations. |
Netsage; Golden, CO 1999-2000
Senior Software Quality Analyst
| Installation of Windows NT and Red Hat Linux systems to create operating environments for product testing. |
| Developed configuration management protocols for use during product builds. |
| Developed text plans, test scripts, and department project plans for the integration of QA and development team efforts. |
| Black Box & White Box testing of web-based intelligence agent server and client systems. |
Eotek; Evergreen, CO 1997-1999
Network Operations Manager/Senior Software Quality Analyst
| Installation, configuration, management, backup & recovery of all enterprise server systems, primarily Windows NT 4.0 Server |
| Managed and maintained enterprise web hosting and e-mail hosting services, primarily Microsoft IIS and Exchange servers. Installation of new web servers was also routine |
| Management and maintenance of network switches, routers, TSU’s, & DSU’s |
| Identification and installation of WAN systems to expand corporate network to new locations |
| Implemented security procedures including packet filtering and firewall systems |
| Hardware & software installation for Sun E250 & E450 servers |
| Technical presentations of corporate network infrastructure to support client development |
| Supported corporate employees as well as external partners and clients with desktop support and network issues |
Decision One/Bell Atlantic Business Systems Services; Englewood, CO 1994-1997
On-site Systems Support Supervisor/Senior Network Engineer/Integration Project Team Leader
| Supported the onsite desktop and network support needs to a 600 seat client facility, including desktop troubleshooting, software installation, hardware repair, and training |
| Managed 4 professionals at same location to assure that Service Level Agreements were met as well as maintained issue tracking system for reporting to management on service levels |
| Supported needs of numerous organizations both local to Denver as well as traveling nationwide as needed with desktop, network, training, and break/fix. |
| Team leader in a nationwide project to integrate Decision One services with a national Fortune 50 client |
| Handled maintenance and repair of hardware and software on servers, printers, desktops, and laptops in a 3rd party role. |
ADDITIONAL EXPERIENCE
Amoco Corporate - Hardware and Software Support Specialist 1994
Computer Cabling & Phone Installation (CCPI) – Lead Technician 1992-1993
Motorola C&E, Inc, - Site Audit Coordinator 1990-1992
EDUCATION & TRAINING
| Penn State University; Project Management 1997 |
| University of Northern Colorado; Business Management1987-1990 |
| Florida State University; Business Management1986-1987 |
| Certifications in MS Project (1999); Project Management (1997); Operations Technician(2000); Network Systems Technician(2000); Compaq Authorized Warranty Service Technician(1994-1997) |
TECHNICAL PROFICIENCES
Network Systems
Cisco based routers and switches; Windows NT and 2000 Servers; Windows 95/98 peer-to-peer networks; Configuration of TCP/IP, WINS, DHCP, DNS, IPX/SPX, NetBEUI, NetBios, Gateways, Checkpoint Firewall and Management servers
Operating Systems
Windows NT; Windows 2000; Windows 3.x; Windows 95/98/ME; Linux(Red Hat); Solaris7; Novel 3.12 & 4.11
Software
Microsoft Office 97/2000; Microsoft Outlook 97/98/2000; Microsoft Exchange Server; Microsoft SQL server; Oracle 8; Microsoft VSS; Star Team; Visual Studio (Visual C++, Visual Basic); Visual Café; Microsoft Proxy Server; Microsoft Remote Access Server (Steelhead); Microsoft Project; Microsoft Access; Netscape; IE (Internet Explorer); Ghost; Lightwave 7.0; Raydream Studio