3855 HIGHLAND PARK DRIVE · ARMSTRONG, BC · V0E 1B4

3855 Highland Park Drive · Armstrong, BC · V0E 1B4 · Phone: (250) 546-8291

Naomi Osborn

To Whom It May Concern at the City of Armstrong:

Attached is my resume for the part-time Clerk/Typist position you recently advertised in the Morning Star.

My past work experience as a administrative coordinator has given me confidence in front reception administration, database management, innovative office and paper organization, complex document preparation and meeting planning and support.

When I first started my previous job, I was faced with the challenge of learning about a online learning database system I'd never used before, but almost immediately became the resident expert on all aspects of the complex, organization-wide system, working with others both within and outside of my team to improve and maintain a quality resource. I learned quickly that new things and new horizons aren't daunting at all, but rather fun and interesting. I look forward to bringing this attitude to your group.

As a tutor and a computer lab assistant during my college years, I often had to adapt my behavior to suit the client or student I was with. Often, I encounted anger, frustration, apathy or contempt and had to work with these situations to achieve my goals and their goals.

I am accustomed to offering my assistance to others, even under challenging or new situations. To my experience, this is a highly rewarding and motivating practice, as I find myself learning and gaining as much if not more than the people or person I’m helping, training or supervising.

After you have examined my resume, I would be happy to answer any questions you may have. Please call me at the number below to arrange an interview at your convenience.

Sincerely,

Naomi Osborn

(250) 546-8291
3855 Highland Park Drive · Armstrong, BC · V0E 1B4 · Phone: (250) 546-8291

Naomi Osborn

Work Experience

Education Technological Support Coordinator

Virgina Mason Medical Center, Seattle, Washington

October 2002 to December 2003

n Front receptionist and telephonic triage point for department, assisting visitors to the appropriate resource.

n Maintained HES (Microsoft Access based online learning system), including data import/export, data entry, data backup and automatic and special report making.

n Provided sole content and system support for over 4,000 HES users, in person, telephonically and via email with patience and poise.

n Managed and arranged scheduling, registration, catering, equipment and materials for classes and special events, including room setup, handout compilation, laptop and digital projector preparation and classroom assistance.

n Designed and created Microsoft Powerpoint presentations and subsequent handouts for instructors with tools such as Paintshop Pro, Microsoft Word and Microsoft Publisher.

n Worked with other team members to design, create and type hundreds of Employee Evaluation forms and created a searchable online database from which managers and employees could access them quickly and easily.

n Designed and maintained departmental Web site using html, Javascript, Visual Basic and database interfacing code to enhance Microsoft Front Page.

n Implemented and maintained “Lean Thinking” program in the departmental administrative and office arena.

Peer Tutor

Writing Center, Edmonds Community College, Lynnwood, Washington

Summer of 2000 to June 2002

n Primarily worked in one-on-one and in group situations with drop-in students.

n Gave presentations promoting the Writing Center in classrooms on a regular basis.

n Handled anxious and/or disheartened students with patience, positive humor and gentle encouragement.

n Assisted in data collection and entry.

Computer Lab Assistant

Academic Computer Services, Edmonds Community College, Lynnwood, Washington

March 2002 to June 2002

n Assisted students in a broad spectrum of basic computer-related problems.

n Assisted instructors in computer lab management and supervision.

n Troubleshot and assessed both Macintosh and IBM computer repair.

Education

Edmonds Community College, Lynnwood, WA

Telephone Number: (425) 640-1459

Years attended: 2000 – 2002

190 Credits earned

n Associate of Technical Arts Degree in Computer Information Systems

n Specialization in Web Development

n Specialization in Java Programming

n Specialization in Accounting

n Associate of Arts Degree

3855 Highland Park Drive · Armstrong, BC · V0E 1B4 · Phone: (250) 546-8291

Naomi Osborn

References