Galicano B. Siton Jr.

Objective

To be able to practice my profession as an industrial engineer in systems development & business process reengineering using acquired experience and education in work & school.

InfoEx Services - Makati-(3rd party verifier for banks)

·         Transition of Paper to Paperless transactions

·         Online Billing and Database setup

Work experience

Convergys          6796 Ayala Avenue corner Salcedo St. Legaspi Village, Makati City 1200

December 7, 2006 - Present

Fraud Analyst – JP Morgan Chase Security

·         Handles risky accounts for the client to prevent loss from fraudulent activities.

Teletech Customer Care Management Phils., Inc              SMMA, Pasay City

June 6, 2005 - Present

Customer Service Representative - Written Correspondence Sprint

·         Handles Written Complaint, Retention & Address Change via scanned mail for Sprint.

·         Assists Senior CSR & Team Leads to facilitate management responsibilities.

February 28, 2005 - June6, 2005

Customer Service Representative - Address Correction Sprint

·         Handles Address Verification from Sprint PCS in the US.

·         Assists Senior CSR & Team Leads to facilitate management responsibilities.

February 26, 2004 - February 27, 2005

Customer Service Representative - WLNP Sprint

·         Handled Wireless Local Number Portability for Sprint PCS in the US.

·         Provided technical reference & support for CSRs supplementary calls.

·         Assisted Senior CSR & Team Leads to facilitate management responsibilities.

Vocativ Systems, Inc. Fort Bonifacio, Makati City

September 29, 2003 - February 26, 2004

Customer Service Representative - WLNP Sprint

·         Launched for the 1^st time the Wireless Local Number Portability for Sprint PCS in the US.

·         Provided technical reference & support for CSRs supplementary calls.

·         Assisted Team Leads to facilitate management responsibilities.

 Showa Aluminum Mfg Philippines Corporation Dasmariñas, Cavite

March 1, 2003 - June 24, 2003

Purchasing Officer

·         Handled purchasing requirement of the company.

·         Established system of procurement that is being used until today.

·         Provided system analysis on the Purchasing Department & gave concrete data on system development & design.

·         Responsible of Cost Reduction in present procurement system.

·         Solely handled ISO 9002 certification documents for the Purchasing Department.

·         Directly reports to the President of the Company for detailed reports & brainstorming.

HeavyDuty Packaging Corporation EPZA Rosario, Cavite

March 16, 2002 – January 16, 2003

Production Planning & Control Staff

·         Designed and formulated the Kan ban system for regular orders to its materials, process and other   production supply all gathered for the initial setup up to the current running status.

·         Developed new forms for warehouse and PPC use. Installed and used systematic inventory control and analysis using Microsoft Excel; only with current machines available.

·         Developed Reorder points for Production materials. Used a Systematic and logical way of ordering.

·         Developed formulas for maximizing importation of materials.

Warehouse/ Raw Materials Inventory Supervisor

·         Handled 4 personnel for warehousing of Raw materials, Production supply, and pre assembled parts for assembly and maintenance supply.

·         Improved the flow of raw materials to and from the warehouse. Utilized proper and logical production scheduling.

·         Reeducated personnel on proper material handling system.

·         Initiated proper layout of materials, flow of inventory and stocking positions; its safety and efficiency of delivery.

Purchaser/Importer - Main Raw Material

·         Handles Importation and Purchase orders; its requisition and delivery here and abroad.

·         Handles services for the importation from brokers and forwarders.

·         Contacts other services for efficient utilization of time and resources.

·         Formulated systematic warehousing for imported and local materials.

 December 15, 2001 – March 15, 2002

Purchasing & Importation Officer

·         Purchased all company requirements regarding Manufacturing, Office, and Maintenance.

·         Involved in Effective Utilization of materials from Korea and China; including local requirements; its importation and delivery.

·         Studied and executed pre determined materials for minimal operation and procedures.

·         Reestablished Job Outs for repetitive orders and/ or volume orders.

·         Provides weekly reports for management for analysis to consumption of materials, efficiency of suppliers and services.

August 17, 2001 – February 17, 2002

Cadet Industrial Engineer

·         Reestablished Time and Motion Study for effective and efficient workload on Raw Materials, Production, and Finished Goods Section.

·         Instigated the reorder of Job Orders, Material Requirement, and Job utilization.

·         Investigated on material handing for production purposes

·         Established Minimal Stocking level on all materials for production for minimal stocking cost.

·         Provide management with informative reports on efficiency and effectiveness of post-planned activities to analyses them for further evaluation.

Education

Asia Pacific College Magallanes, Makati City

Bachelor of Science in Information Management

·         September 2003 - September 2005

University of Perpetual Help Rizal – Las Piñas Pamplona, Las Piñas City

Bachelor of Science in Industrial Engineering

·         June 1998 – Summer of 2001

Crescent Technologies University Belt, Manila

Certificate on AutoCAD Operator - version 13 – 14

·         October 1996 – Summer of 1997

University of Santo Tomas España, Manila

Bachelor of Science in Industrial Engineering

·         June 1995 – Summer 1998

On the job trainings

Quality Assurance Trainee - Lorenzana Food Corporation: Assigned in the Production and Quality Assurance of Core Products to April 5, 2001 to May 31, 2001.

System Study: Increase productivity through optimum materials handling procedure to Production Plant of Lorenzana Food Corporation to April 5, 2001 to May 31, 2001.

Layout to Din’s Binalot:  24 - Hour native food in Caloocan outlet May 2001. 

Seminars attended

Amspeak – American Accent Training – Vocativ, Month of October 2003.

ECCI ISO 9001: version 2000 Training and Awareness: Held at HDPC from July 13, 2002 to July 20, 2002. It covers proper documentation for easy recovery of data and other vital information gathering.

TESDA CEZIA to Certificate of Training: Systematic Troubleshooting. Held at CEPZ on March 5 to 7, 2001. It covers systematic analysis of problems and its formulation to problem solving.

Project Feasibility Study, Ergonomics & Inventory Analysis - University of Perpetual Help to Rizal from Jan 2001 to March 16, 2001.

Professional memberships

Philippine Institute of Industrial Engineer – Member since March 2000.

Awards received

Best in Individual Oral Defense of a Project Feasibility Study for the Year 2000 to 2001 Entitled: Production, Manufacturing and Distribution of Iodized Patis with an unprecedented average of 89.8%; Only broken on February 27, 2003 and chaired the Feasibility board on 16 teams.

2^nd Place - Member of a Marketing Study Team for the Year 1999 to 2000 Entitled: Marketing to Tangero Brandy.

3^rd Place to Member of an Oral Defense Team of a Project Feasibility Study for the Year 2000 - 2001 Entitled: Production, Manufacturing and Distribution of Iodized Patis.

4^th Place to Individual to Marketing Study Team for the Year 1999 to 2000 Entitled: Marketing to Tangero Brandy.

References

Ms. Aileen Tajon – Senior Team Leader JP Morgan Chase - Security

Convergys

Contact Nos.: +6327929270 / +639178567233

Ms. Roseanne D. Constantino – Senior Team Leader DOS VISA

Teletech Customer Care Management Phils., Inc.

Contact No.:  +639175415343

Mr. Lambert T. Ortega – Manager, Cavite Branch

Philippine Fuji Xerox