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Ho
EDUCATION UNIVERSITY OF HAWAII AT MANOA Honolulu, Hawaii
01/97-08/98 Bachelor of Science in Travel Industry Management with Distinction
Minor in Speech
Courses included: Human Resource Management, Travel Industry Marketing, Management
of Service Enterprise, Restaurant and Club Management, Institutional Purchasing, Hotel
Management Controls, Information Systems Technology, Special Events Management.
Fall 1995-Fall 1996 HONOLULU COMMUNITY COLLEGE Honolulu, Hawaii
Associate in Arts Degree in Liberal Arts
Graduated with a 3.95 cumulative GPA
EXPERIENCE
10/99-Present McDonald's Restaurant, Macau
Second Assitant Manager
Manager Trainee (10/99-12/99)
10/98-09/99 Mandarin Oriental Macau
Cigar Shop Attendant
Kahala Mandarin Oriental Hotel, Hawaii
6/98-08/98 Training Department Intern
Duties: To assist the Training Director in all functions of the Training Department as an
understudy.
12/97-5/98 Kua'aina Sandwiches, Hawaii
Counter Server and Cashier.
Duties: Take customer orders and in charge of the cashier. Help in dining room maintenance,
food preparation, and other cleaning chores.
Fall 97-Spring 98 Travel Industry Management Night 1998-University of Hawaii at Manoa
Dining Room Manager
Duties: Coordinated and trained waiters and bus help for dressed banquet showcasing the
TIM program to travel industry executives.
06/97-08/97 New World Emperor Hotel, Macao
Reservation and Guests Service Agent Trainee.
Duties: Make reservations for agents and public. Coordinate with New World Hotels
International central reservation system. Perform check in process. Coordinate with other
departments and perform service requested by guests.
03/97-05/97 Asia Airway Travel and Tour, Hawaii
Travel Agent Trainee.
Duties: Make reservations by using the SABRE reservation system, filing, preparing monthly
sales statements, listening to phone calls, distributing and receiving air tickets, and contacting
other travel agents and airlines.
HONORS Student Marshal-University of Hawaii at Manoa Summer 1998 Commencement Exercises
ETA Sigma Delta (ETA)-National Hospitality Honor Society
Golden Key National Honor Society
Phi Theta Kappa (PTK)-National Honor Society
Pacific Asian Scholarship-Full Tuition Waiver
Dean's List-Fall 95 to Spring 97, Spring 98
ACTIVITIES Members of Travel Industry Management Student Association (TIMSA)--Membership Chair
1997, Club Managers Association of America (CMAA), Pacific Asia Travel
Association (PATA), and Pacific Transportation Student Association (PTSA).
Participated in Charity Walk 1998
Volunteered for Business Night 1998 (Usher), United Airlines Keiki Flight 1997,
1997 SKAL Golf Tournament, and TIM NIGHT 1997 (Reservations).
SKILLS Fluent in Cantonese and English
Conversational Mandarin.
Excellent computer skills including word processing, spreadsheets, software, database,
PowerPoint presentations, and internet applications.
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