This page hosted by Get your own Free Home Page

GENERAL INFORMATION

Marital Status: Married
age: 33
Height: 6'0"

PROFESSIONAL EXPERIENCE

Travelocity.com
San Antonio, Tx
February, 1999 - Present
Supervisor Ticket Productions

Duties: Supervise a group of around 100 agents. Manage their time and watch their productivity. I am also in charge of their attendance and performance.I am currently also in charge of ordering the ticket stock for the company. Travelocity is a product of SABRE Interactive we originally started off as part of Teleservice Resources in San Antonio.

Teleservice Resources
San Antonio, Tx
April, 1992 - January, 1999
Customer Service Representative

Duties: Answered inbound phone calls from passengers requesting flight information or reservation information. I assisted Passengers in building their airline reservation on American Airlines and also set up the purchase of their tickets. As a BMAS (Baggage Management Analyst Specialiest) I assisted inbound calls of passengers whos bags were lost or misplaced by the airline. I searched the system for them and offered any compensation deemed necessary to satisfy the customers and companies needs. Aided in the location and delivery of the luggage.

de los Santos Enterprises
Mercedes, Texas
August, 1985 - June, 1990
Senior Accounting Specialist

Duties: As an accountant for a growing accounting firm I handled the accounting for major businesses in the Rio Grande Valley as well as businesses in the San Antonio area. I all payroll, Accounts Receivables, Accounts Payables and all General Ledger entires. Generated major and minor reports for each business including Balance Sheets, Profit and Loss statements and General Ledger reports. Managed the offices for both Sav-More Furniture and VIP Photo.

EDUCATION

University of Texas at Pan American
Edinburg, Tx
1987 - 1990

Accounting/Business Administration, Completed all major and minor courses related to my profession also attended San Antonio College where I completed courses in Econominics including Macro Economics to further my career objectives.

South Texas Vocational Technical Institute
Weslaco, Tx
1984-1985

Computer Accounting Specialist, Completed all courses required for the career objective including computer programming and data base management.

SPECIAL SKILLS

Languages spoken

Spanish, French, English
Office Equipment

Office Fax Machines, Computer equipment, wordprocessors, I can type 65 wpm and 10-key 230 spm.