Joyce E. Kramer Email: jel48@charter.net Updated November 4, 2002 Summary Information Services professional with eight years of hospital experience exhibiting increasing responsibility and scope followed by eleven years of experience on IBM's AS/400 Support Line. Skillful problem solver. Capable of relating to personnel of varying levels of expertise and position. Strong AS/400 and PC skills including DOS, Win3.1, Win95/98/NT/2000/XP. Experience and Accomplishments Principle Consultant December 1994 - Current Keane, Inc., Rochester, Minnesota Currently work with IBM Support Line customers across the United States and on a world wide basis to resolve data access problems with IBM Client Access. Client Access is a software product which allows PC's to connect to an iSeries 400 (AS/400) mini computer and provide emulation, network drive, and data access capabilities. Keane Team manager for employees in the Data Access and Small Products queues which make up part of the IBM Rochester iSeries 400 Support Line. Provide telephone support including trouble-shooting and configuration assistance. Act as a link to the IBM software development team to provide software defect support. Responsible for 20 months for assisting customers with install and connectivity issues running on a variety of platforms (inc. DOS, Win3.1 Win95, and OS/2) and connecting in a variety of environments (inc. Ethernet and Token-Ring LAN, TCPIP, TDLC, and some Asynchronous). Responsible for nine+ years for assisting customers with network drive and data access issues on various platforms and environments. Includes ODBC, Net Server, IFS, and some OLE DB experience as well as JDBC, .NET, QShell and a number of other functions. Chief Information Officer March 1993 - December 1994 Memorial Community Hospital, Blair, Nebraska Responsible for all computer functions within the hospital. Department Director of Information Services and Patient Billing. Researched and prepared analysis and cost-justification of System 36 versus AS400 computers. Presented recommendations to Board of Directors. Purchased and implemented AS400 computer system and peripherals. Supervised software conversion. Trained hospital personnel in use of AS400 software, including IBM Query and Office Vision software. Installed and implemented PC Support as an emulation program. Researched, recommended, and implemented dial-in PC Support and offsite twin-ax device capabilities. Researched, recommended, and implemented Millard-Wayne Physician Clinic Information System software. Computer Programming Assistant 1990 - 1993 Coordinated operation of data processing equipment within the hospital. Worked with department directors to develop customized reports both on both the IBM System 36 and stand alone PC's. Set up PC's for numerous departments. Worked extensively with DOS, batch files, and various spreadsheet and database programs. Worked extensively with IBAX Hospital Information System software, including Patient Accounting, Records Management, Pharmacy, General Ledger, and Accounts Payable applications. Supervised data processing and patient billing personnel. Patient Billing Clerk 1986 - 1990 Developed systems and logs for tracing lost charges. Began to develop and implement customized software for the Fiscal Department and to do PC setup, maintenance, and trouble-shooting. Conducted a DOS class for hospital employees. Other American Red Cross Instructor 1994 - 1995 Instructed classes in Standard First Aid and Adult CPR, both as a paid instructor for the hospital and on a volunteer basis for organizations such as Scouts, 4-H, and Little League Baseball/Softball Association coaches. Community/Volunteer Service Volunteer Web Master for the following CVS (Cyclic Vomiting Syndrome) related sites: Aaron's Depot. Australian CVS Association Web Site. Bits and Pieces - Adult CVS Website. Jackie's Story. Lantz's Cyclic Vomiting Syndrome Home Page. Leann's Home Page. Rebecca's Story. The Kennedy Clan. Touchdown at Tim's Place. Served for several years as a Girl Scout Leader and one year as a Boy Scout Assistant Leader. Served on the Prairie Hills Girl Scout Board of Directors. Served on the CVSA Cyclic Vomiting Syndrome Association USA/Canada Board of Directors. Currently serve as a Regional Co-ordinator for the Cyclic Vomiting Syndrome Association. Education Associates Degree, Computer Programming Metropolitan Community College, Elkhorn, Nebraska 4.0 Grade Point Average Bachelors Program, Dana College, Blair, Nebraska Major: Management Information Systems Minor: Computer Programming Degree has not been completed due to move to Minnesota 4.0 Grade Point Average References Available upon mutual agreement. Back to RubyRed's Parlor