3 Sunset Avenue
Vernon Rockville, CT 06066
ph: 860-871-9517 fax: 860-870-9068
e-mail: resqjak@earthlink.net
Kathleen S. Kentfield
Skills:
  • Proficient in HTML scripting, HTML Editors such as Dreamweaver, Adobe PageMill and FrontPage, graphics programs such as Adobe Photoshop and PaintShop Pro and Microsoft Office products
  • Trainer, facilitator
  • Superior customer support/technical support skills
  • Excellent oral and written communication skills
  • Proven team member
  • Creative problem solver
  • Proficient at database searching
  • Easily learns new software or database applications
  • Adaptive to changing work environments
Employment:
Saint Joseph College, West Hartford, CT 2002 - present
Web Site Coordinator, Information Technology Dept.  

Provide IT web support for Saint Joseph College.

Key Responsibilities: Maintain 1000+ page college web site of information for prospective students, current students, faculty and staff..

  
   
United Technologies Research Center, East Hartford, CT 1976 - 2001
 
Analyst, Organizational Technologies Dept. 1999 - 2001
Provide IT web support of the Information Network (IN) - corporate library system.

Key Responsibilities:  Maintain 700+ page website containing links to hundreds of websites of interest to United Technologies employees; monitor industry trends; evaluate, user trial, implement and troubleshoot online desktop products such as ProQuest, Technical Insights, Cambridge Scientific Abstracts, PatentWeb, Ei Village (CompendexWeb), and CountryWatch; liaison with vendors; provide employee customer support for online products, including training and troubleshooting technical issues.

Accomplishments:
  • Envisioned and implemented successful campaign to market IN products and services via weekly e-mails to over 800 UTC employees, resulting in heightened awareness and increased usage of products.
  • Partnered with employees in UTC business units and vendor to solve patent competitive intelligence awareness issue. Created and maintained patent competitive intelligence databases. Databases are consistently among "top ten" IN products used by UTC employees.
  • Independently assumed additional responsibilities previously managed by work team downsized through attrition.
Project Manager, UTC Information Network 1997 - 1999
Provided IT web support of UTC Information Network (IN).

Key Responsibilities:  Teamed with others to develop web presence for IN; established relationships with online desktop vendors; implemented selected products for desktop information solutions for UTC employees.

 

 

 

Kathleen S. Kentfield

Accomplishments:
  • Selected to participate in self-directed work team established to transition IN from traditional library to virtual library paradigm. (see article, Library Journal, March 1, 1997, Noreen Steele, "Corporate Makeover")
  • Developed instructional materials for "Basics of the Internet" course; taught popular course to 20-25 co-workers and employees on monthly basis; volunteered to teach course to Town of East Hartford (CT) School District teachers and administrators during own time.
  • Assisted in creation of "UTC Connections", internal database of UTC employee expertise, now boasting profiles for over 3,700 employees.
Information Associate, UTC Information Network - Hamilton Standard 1992 - 1996
Performed basic research; backup for professional staff at branch locations; provided basic library assistant support. Served on Hamilton Standard's Diversity Council.

Library Assistant, United Technologies Library & Information Services 1981 - 1991
Rotated through each library department at Main Library; Acquisitions, Cataloging, Circulation and Reference. Temporary assignment as Administrative Assistant to Library Director.

Library Assistant, UTC Library System - Hamilton Standard 1976 - 1981
Assisted Librarian in branch library operations; circulated materials; answered ready-reference questions.

Publications:
  • Library Mosaics, March/April 1995, p.18, "Public Library Support Staff Survey".
  • Library Mosaics, July/August 1995, p.26, featured in Supporting Cast column.
Education:
       Associates Degree in Liberal Arts, Library Technical Assistant certification
       Manchester Community College, Manchester, CT

Community Activities:
  • United Technologies Research Center Volunteer of the Year, 1998
    - Member, CARE committee, 1998 - present (selection committee for providing grants to UTRC employees; selects Volunteer of the Year)
    - Member, Teacher's Pet program; taught Internet course to teachers and administrators during own free time after work
    - Firmly committed to "giving back" to the communities in which we work and live
  • Disaster and Wilderness Ground Searchers, Inc.
    - Webmaster
    - General Assistant
  • Rockville United Methodist Church
    - Former Chair, Nurture Committee; facilitated monthly meetings at which all church business is discussed
    - Sunday School Teacher
    - Perform children's sermon ministry
  • Parent Teacher Organization, Northeast School
    - Past President; school was nationally recognized as "Blue Ribbon School of Excellence" during term
    - Past Secretary