|
|
E-mail MrsNiss@wi.rr.com My resumé online at |
Laura M Niss
|
Skills and Capabilities |
§
Ability to complete
projects alone or in groups §
Have good oral
communication skills, tutored students §
Experienced at
troubleshooting computers on site or over the telephone §
Can upgrade, build and
network computers. (Self taught before attending MATC). §
Installation of Operating
systems such as Windows 95, Windows 98, Windows ME Windows NT, Windows 2000, and Windows XP Professional §
Skilled in Microsoft
products: Office 2000, Photo Draw, Outlook §
NT Sever 4.0 set-up, Novell
client and sever set-up, configuration and troubleshooting §
User group policy set-up
and management §
Network printer set-up,
configuration and troubleshooting §
Network Design and
Implementation §
Oracle SQL databases,
creating, maintaining, and querying §
Familiar with Internet,
Norton Ghost, Coral Office, Visual Basic Programming |
|
Education |
1999 - 2001 Milwaukee Area Technical College Oak Creek, WI 53154 Graduated With Honors May 18,
2001 Microcomputer Specialist/
Networking Associates Degree |
|
Awards Received |
§
The National Dean's List (June 2002) §
United States Achievement Academy National All-American Scholar Award Winner (April 2002) §
Association of Information Technology Professionals Jeanne Garrell/Kenneth O'Mann Institution Recognition Award/$600 Scholarship (Sept 2000) §
MATC West Campus/ Ruth M
Cimperman /$600 Scholarship (April 2001) §
MATC /Marion
Drake-Breskvar/$750 Scholarship (April 2001) §
An active Student Senator
when Milwaukee Area Technical College won the American Student
Association for Community College School of the Year Award.(March 2001) §
South Campus Student
Senator of the year (May 2001) §
Lamp of Knowledge Award
Microcomputer Specialist / Networking Specialist (2001) §
Finalist Outstanding
Graduate /Commencement Speaker Award (May 2001) §
Finalist Milwaukee Area Technical College Presidents Award (May 2001) |
|
Work Experience |
Feb 2002 - Present- Customer Service Representative and Road Runner Tier 3 Technical Support at Time Warner Cable 1320 N Dr. Martin Luther King, Jr. Drive Milwaukee, WI 53212 (414) 277-4000
Nov. 2001-Feb 2002 - Technical
Support/Help Desk for an Internet Service Provider. Technical Enterprises Inc. 7044
S. 13th Street Oak Creek, WI 53154-1429
(414) 908-4638 Sept 1999 -May 2001 - Student Academic Support /Computer Lab Assistant at Milwaukee Area Technical College
Oak Creek, WI 53154 (414) 571-4746 Student Lab Assistant While working in the computer lab, I gave the South Campus students a seminar with a live demonstration on how to install the connection to MATC Internet from a home computer. Then I rewrote easier visual instructions: How to connect to the MATC Internet when using Windows 98 and Windows ME. The South Campus Academic Support Lab/Computer Lab now uses it as a handout to students. This reduced the handout down to 4-pages. |
|
Volunteer Experience |
§
Volunteered in the Computer
Lab before receiving Student Computer Lab Assistant job. §
Organized transportation to
class/club events (such as Comdex, ITEC, Rockwell Industries). §
Between Semesters
volunteered and helped, the South Campus Networking IT Department install hardware and software in the South
Campus computer Lab. § |
|
Extracurricular Activities |
Organizations n
Association of Information
Technology Professionals 1999-2001 n
AITP South Campus
Vice-President 2000-2001 n
Student Senate 2000-2001 n
Inner Clubs Council 2001 §
Selected Milwaukee Area
Technical College South Campus Grand Ball Princess/2000 §
Helped organizing Mardi
Gras Casino Night/2001 §
Participated in American
Student Association Community College convention in Washington DC /2001 §
Lobbied In Madison
Wisconsin Student Government /2001 §
Student representative sat
in budget and funding request meetings. 2000-2001 §
Competed in the Network
Design competition at the AITP 6th Annual National Collegiate Conference Chicago, Illinois/ April 2001 |
Previous Non-computer related work experiences in Health Care and Real Estate Sales upon request.