INFORMATION SYSTEMS TECHNOLOGY
Energetic and dedicated team player with solid education and experience in Management and Information Systems. Resourceful and inventive, with highly developed communications abilities, computer skills and customer relations experience to empower, motivate and guide others. Effective in applying leading-edge technical systems and business strategies. Able to identify opportunities, 'make things happen,' and consistently achieve goals and objectives.
Competencies
Windows 95 / NT • DOS 6.22 • Lotus Notes • MS Office • WordPerfect • Paradox • Visio
Power Point • Visual Basic • Team Fusion • Netscape Communicator • Front Page
PROFESSIONAL EXPERIENCE
AT&T GLOBAL NETWORK SERVICES, Southington, CT
Data Analyst (February 00 - Present)
• Order high performance circuits.
• Maintain and update Information Database through use of Lotus Notes and privately owned applications.
• Ensure customer satisfactiong by processing original and subsequent orders in a timely fashion.
BELL ATLANTIC MOBILE, Wallingford,
CT
Service Specialist (November 98 - August 99)
• Contributed vision, insights and technical support solutions to customers throughout Northeast. Troubleshot and resolved equipment and service problems in cellular communications. Championed special promotions to attract and retain customers. Identified required resources; coordinated with others; monitored progress; defineed and resolved issues. Completed special projects.
• Provided support in the development of Intranet web sites.
• Contributed frequently to employee training and development programs.
TEIKYO POST UNIVERSITY, Waterbury,
CT
Computer Lab Assistant (September 93 - May 97)
• Exercised organizational and management skills within entire computer center to ensure ongoing quality operations. Assisted students with computer assignments. Monitored all equipment, checking for viruses and updating programs. Maintained surveillance protocol. Responded quickly to emergency situations; diagnosed and resolved problems. Configured various computer applications; demonstrated strong planning and technical skills.
RELATED EXPERIENCE
ASAKA CITY BOARD OF EDUCATION, Asaka City, Japan
Assistant Language Teacher (July 97 - July 98)
· Prepared lesson plans and team taught with 16 Japanese Language
Teachers.
· Provided support to students in and out of class.
· Analyzed cultural differences between the US and Japan.
· Encouraged conversation between students, in English, to develop
their conversational ability.
· Reorganized visitation schedules which allowed for more interaction
with the students at each school.
TEIKYO POST UNIVERSITY, Waterbury,
CT
Admission Counselor (August 98 - September 98) Admission Intern
(February 97 - May 97)
· Recruited and Interviewed prospective student applicants.
· Coordinated campus visitation programs which included overnight and day visits to the campus.
· Contacted prospective students for admission status via telephone and personal letters regarding issues related to the admission process.
TEIKYO POST UNIVERSITY, Waterbury,
CT
Resident Assistant (January 95 - May 97)
· Maintained a close working relationship with students and
Resident Directors.
· Organized and implemented programming in Residence Halls based on the S.P.I.C.E.S. concept.
· Responsibilities included the enforcement of policies ranging from quiet hours to alcohol and drugs.
UNITED CAPITAL SERVICES CORPORATION, Prospect, CT
Finance Assistant (May 95 - August 95)
· Assembled reports for loan inquiries to various banks.
· Worked on the operating systems in the development of building a larger clientele.
LEARNING CREDENTIALS
TEIKYO POST UNIVERSITY, Waterbury,
CT
BACHELOR OF SCIENCE IN MANAGEMENT & INFORMATION SYSTEMS 1997
G.P.A. 3.00
ACHIEVEMENTS/ACTIVITIES
Student of the Year | 1996-1997 |
Peer Advisor | 1996-1997 |
Eagletarian (Co-editor and contributor) | 1996-1997 |
Tapestry | 1995-1997 |
Computer Club | 1995-1997 |
Deleo-Alix Scholarship | 1995-1996 |
AD-HOC Committee | 1995-1996 |
Student Government Association (President, Business Senator) | 1994-1997 |
Peer Guide | 1994-1996 |
Student Ambassador of the Year | 1994-1995 |
Retention Committee | 1994-1995 |
Leadership Award | 1993-1997 |
Residential Hall Council (Co-Advisor, Public Relations) | 1993-1996 |
Men's Collegiate Soccer | 1993-1995 |