Ralph C. Wilson Agency, Inc.                                                                      Southfield, Michigan                                                                  

Customer Service Rep

Processing endorsements,communicating with clients about premium quotes and underwriting policies, assisting with the development marketing strategies, implementing market strategies and training new Personal Lines Assistants. *Special assignment* Coordinating email and virtual web host, designing and upkeep of website. http://www.ralphcwilsonagency.com

 

Maximum Living                                                                                              Birmingham, Michigan                                                                                          Editor 1996 to Present

Designing and editing of quarterly newsletter including; page layout,research, writing articles, consulting on website needs and objectives.

 

Baldwin Public Library                                                                                     Birmingham, Michigan                                                                                      Clerical Assistant 1989 to Present

Responsible for opening and closing the library, media filing, assisting patrons, authorizing and revoking patron privileges, negotiating fines, answering the phone and formulating solutions for problem patrons,  assisting in training new clerical staff, snag shelf, reserving items and simple cataloguing.

 

Market Strategies                                                                                     Southfield, Michigan                                                                                Internship/Part time 1995 to 1996

Reviewing marginals, preparation of report materials, creating tables,graphs, editing reports, data tabulation and benchmarking scores.