Target customer

 Focus on corporate customer who are looking  for help developing and implementing e-commerce and other Internet strategies.

Success Measurement

Customer retention level,
Repeated business
Increase of customer base
Decrease of complaints and increase of  positive feedback

Business Processes
Normal
New customer member registration
payment
 

Information flow between the company and customers
Customer
Explore different customer contact channels
Search engine
Other internet site
University home page
 

Cost estimate
 
 

discussion chat room

Applicatoion
online exam
industrial news
online broad band training course

Instrument
course requence
interactive question response time
 
 

Streamline case

Grossary