Ragini Yalamanchilli

OBJECTIVE

To procure a Remedy Developer/Administrator position in an organization where extraordinary abilities and a wide assortment of skills would be required to meet your organizations short and long-term goals

TARGET JOB

Target Job Title:

Remedy Administrator/Developer

Relocate:

Yes. Available for work immediately.

Work Status:

Canadian Citizen.

EDUCATION

08/1999

Computer Science,                                 University of New Brunswick.

Canada                      New Brunswick

Bachelor's Degree

Bachelor's degree in Computer Science. Took a number of courses not related to the degree, such as, Database Management systems, Compiler Construction, Assembler Language programming with IBM 360, Information Processing, Multimedia Design, Advanced Software Engineering with UML.

PROFESSIONAL HISTORY

04/2002- Present

Remedy Administrator/Developer

Fujitsu Consulting.

Permanent, Full-time

Saint John, NB.

·         Administered the Oracle Database servers that served as the backend for Remedy ARS.

·         Defined requirements and working on implementation of Remedy Asset management 5.6

·         Defined work processes and business rules to meet SLA requirements within Remedy.

·         Senior developer responsible for maintaining Remedy AR System 5.x and upgrading from 4.x

      to 5.1.2. Also presently working on upgrade to 6.0

·         Gathered and documented requirements for user groups and responsible for coordinating 

      the outage and documenting the implementation plans required to upgrade from 5.x to 6.x.

·         Developed, tested and implemented workflow to improve performance and increase 

      customer satisfaction of the support services being provided.

·         Provided technical documentation for reference and training purposes.

·         Provided training for end users to enable more efficient use of the Remedy Helpdesk.

·         Responsible for applying tools and application patches, updates and upgrades to all Remedy

      based applications and conducting unit and system testing.

·         Performed many administrative tasks such as monitoring license usage, 

      system performance, maintaining users and access control groups, backing up AR

      System servers, importing data from other systems, and summarize these into reports

      on weekly/monthly basis.

·         Creating workflow through active links and filters, Implementation of Crystal Reports to

·         make reporting available over the web.

·         Installed, configured Midtier for ARSystem 5.1.2 and designed the task list for web users.

·         Also, administrator of a MS Access DB that was built to interface with Remedy for

      canned reports and graphs to be distributed to Managers.

10/2000 - 4/2002

Computer Programmer Analyst

DMR Consulting.

Permanent, Full Time

Saint John, NB.

§         The AT&T Forecasting project was supposed to forecast the impact on Routing calls.

§         The coding was done in C, C++ and Clear Case was used for Source Control for the Load Manager application and Visual Source Safe was used for the Jiffy application.

§         Performed complete coding and responsible for creating unit test plans for all programming assignments and supported all testing phases for each programming assignment.

§         Responsible for peer review, creation and updating of the pre-implementation documentation

§         Responsible for transition of the project and overlooking the final stage of the release.

10/1999 - 10/2000

Database Analyst

Department of Health and Wellness

Contract, Full Time

Fredericton, NB.

§         Involved in Development, Maintenance, and Analysis of a large database called the Transfusion Registry system built in Oracle 7.0, which had medical information of all NB residents who had a blood transfusion in 1986 - 1987.

§         Troubleshooting of computers

§         Actively involved in Loading, Reconciling huge amount of data and preparing reports/graphs of different projects using SPSS

§         Designed lot of automated scripts in MSAccess with PL/SQL and built a database in Paradox 5 for the E-Coli disease that was affected in NB during the summer of 2000.

05/1999 – 08/1999 

Database Developer

UNB, Dept of Classics and Ancient History

Contract, Part-time.

UNB, Fredericton, NB.

• Worked on the research project supported by the Social Sciences and Humanities Research Council of Canada for the publication of the Greek and Roman stamped tile-fragments excavated from 1952 to the present day at Isthmia in Greece by the University of Chicago, University of California, LA and the Ohio State University.

COMPUTER SKILLS

Programming Languages

C, Borland C++ 4.52 / 5.0, HTML, SQL, Crystal reports, JavaScript, Perl, COBOL, FORTRAN 77, Assembler 8085/8086. 

GUI Tools

Visual Basic 5.0/6.0, Visual C++ 6.0, Motif, X-windows.

Application Software

Corel Work Suite 8.0, CorelDraw 7, Maple, Adobe Photoshop5.0, Paint shop Pro, Smart draw, ToolBookII, Net studio, Lotus Notes, Rational Rose, Remedy, Attars, Remotely Possible, MS Office 2000, Dbx, Purify

Database Packages

Oracle 8, MSAccess 97, Visual DBASE 5.5 for Windows, Paradox, DBASE III Plus, Versant.

Configuration Management

Clear Case, Visual Source Safe 6.0.

Operating Systems

UNIX, Sun Solaris, OS390, MS-DOS, WINDOWS NT/2000/XP, Remedy AR 

Services 4.x, 5.x and higher, Remedy Web, AR Web, Asset Management, 

Microsoft Office Suite, SQL Server

TRAINING AND CERTIFICATIONS