Career
Objective
I am seeking a
innovative position that will allow me to use my successful history of crisis
management, ground-breaking technology, and dependable technical support that
will enhance the value of the organization and its information technology team.
Professional
Expertise
Information
Systems & Technology
March 2002
– Present
Software Systems Engineer Associate
Responsible for the core application,
print, Zen, and web servers for all university campuses. Managed
the Novell Directory Services Tree that contains more than 75,000 user
accounts. Managed and deployed pre-configured clients to access network
resources. Maintained web server for central software
deployment. Managed print connectivity between Unix,
Mainframe, Microsoft, and Netware servers via Novell Distributed Print
Services. Created various applications for support tracking,
change management, and inventory using MySQL, PHP, and Apache. Migrated Novell and Microsoft Servers into Storage Area Network.
Responsible for updates to DNS Servers. Responsible for maintenance, configuration, updates, and security
of network devices.
Assembled racks, mounted servers,
jbods, power sources, and uninterruptible power supplies. Troubleshooted issues via packet
traces, auditing, and digital forensics. Responsible for
security of data and server hardware. Responsible for
server raid configurations. Managed applications on
Netware servers to include an ldap address book, ftp, webdav, web storage,
mail, and virtual office. Supported over 90 Netware
servers and over 100 Microsoft servers.
Created test
environments for new technologies including workstation biometric login methods
(voice, fingerprint, and card reader). Successfully tested provisioning system
for streamlining creation of network id’s using DirXML.
State of
Information
Technology Division
August
1998 – February 2002
Groupwise Support Technician
Responded to 1st, 2nd, and 3rd
level client and server issue troubleshooting of large email system that
included over 11,000 users, 200+ Post Offices, and 200+ Servers. Mass deployed GroupWise
clients. Migrated email between Lotus Notes, Microsoft
Exchange and the GroupWise Mail System. Configured handheld devices and e-mail
connectivity with Palm, Blackberry RIM and PocketPC Devices. Responsible
for upgrading GroupWise Systems from GroupWise 5 to GroupWise 6.
Helpdesk Support Technician
Assisted callers from various
divisions under the State of
e-mail, and networking support. Trained
and scheduled helpdesk staff. Increased
first call resolution by providing more extensive training to helpdesk support
and creation of quick reference manuals. Handled calls
dealing with stressed customers effectively. Contributed to speedy
problem resolution by pinpointing mass issues via 1st level support.
Mark Henderson
SEATEC
November
1998 – June 2002
On-call Contract Network
Administrator
Designed and implemented Netware 4
to Netware 6 Migration that included data and user account migration. Migrated Netware Servers to Microsoft 2000 Servers. Responsible for the NDS and
Retail
Operations
September
1994 to August 1998
Point-Of-Sale System
Support/Merchandise Supervisor
Responsible for the overall
direction, coordination, and evaluation of over 15 merchandise shops and
technical equipment. Responsible for data conversion of AS/400 mainframe
merchandise inventory system. Provided sole support of
Windows Domain (20 Servers, 15 workstations, 50+ users). Migrated legacy
cash register system to Windows NT Based Network GUI Point-Of-Sale Software Monitored
inventory control and stock levels. Responsible for the inventory
replenishment system.
Technical
Expertise
Certified Novell Administrator
Systems Windows 95,98,NT,2000,
XP,2000 Server,2003 Server, Active Directory, Netware 4-6.5,
Pocket PC 2000-2003, SuSE Linux, AS/400
Hardware Various PCs, Various Servers,
Uninterruptible Power Supplies, Printers, Network Cards,
Network Cabling, Server
Racks, Various Routers, Various Switches, Dell and Compaq
Storage Area Networks,
External PC Peripheral Devices, RAID Disk Arrays
Software Legato NetBackup, Legato BackupExec, Arcserve, NT Backup,
Symantec Ghost, Netware Client, HP JetAdmin, Lucent QIP DNS/DHCP, Norton
Antivirus, McAfee Antivirus, McAfee Helpdesk, Vantive Helpdesk, Remedy
Helpdesk, PeopleSoft, Spectrum, Zen for Servers, Zen for Workstations, WhatsUp
Gold Monitoring, Macromedia Dreamweaver, Macromedia Flash, Microsoft Office
Suite, Corel Office Suite, Microsoft FrontPage, PHP, MySQL, Apache, LDAP
Utilities
Languages HTML, JavaScript, DOS Scripting, PCL
Education
Major:
Computer Information Systems
Pending
Graduation
References Available
Upon Request