MiraTel Solutions Inc.
- Responsible for taking orders for customers in a friendly and professional manner while meeting productivity requirements as part of a team.
- Answered customer queries and dealt with any complaints calmly, helping to ensure customer satisfaction.
Telemarketer 1999
Xentel DM
- Contacted consumers and previous donors in order to promote charity and community events, successfully tripling specified quotas.
- Confirmed, revised and entered consumer data into computer daily to ensure an accuracy of records and safe delivery of goods.
Administrative Assistant 1996-1999
The Computer People Company
- Developed and designed sample company website by researching and performing a needs assessment for the purpose of implementing a fully developed website.
- Entered and updated company client database on a regular basis which resulted in a more efficient method of data retrieval.
- Performed several tasks simultaneously such as answering phones, booking appointments, data entry and filing in a fast paced environment.
- Proofread, composed and typed correspondence such as letters, memos and emails, meeting deadlines as needed.
Library Page 1990-1992
North York Central Library
- Dealt with and resolved customer complaints in person in a calm and professional manner as part of a team, resulting in increased customer satisfaction.
- Answered inquiries and assisted customers with locating and accessing various resources on a computerized system regularly as needed.
- Collected and re-shelved reference materials such as books, periodicals, audiotapes and CDs to designated areas to ensure efficiency of resources.
References Available Upon Request
©1999,2000 Veronica Savage,veronicasavage@hotmail.com