Email for further contact details
Please note that I am only interested in work in the San Francisco Bay Area
Objectives:
I am looking for a job that will take advantage of my technical and academic skills, and will allow me room for creativity and learning. I have excellent people skills, good technical skills, and an aptitude for learning anything you have to teach me. My ideal work situation would be one in which I have room to grow and develop my skills, and where I faced with new challenges. Ideally this would be in a QA Lead type position, however I am open to opportunities in project management or product support.
Education:
B.A. in History from Mills College (1997)
Developed research and writing skills and ability to use archival
materials. Thesis on late medieval English nuns, with research from original sources. Also course work in computer science. Completed degree in 3 1/2 semesters, 1 semester ahead of schedule.
EMT-1 Certification from San Francisco City College (2000)
Completed basic training as an emergency medical technician. Focused on principals of patient care and state and local standards of practice. Certification valid through July 2002.
Technical Background:
Operating Systems: Windows 95, 98, NT and 3.1, Macintosh system 7.x, general UNIX experience, Macintosh system 8, and NeXTSTEP, 3270 terminals
Computer languages: HTML, Java, some C++
Computer programs: Netscape, Microsoft Internet Explorer, Visio, SoftTest, Microsoft Word, Microsoft Office, Microsoft Excel, Fetch, various FTP programs, various terminal programs, Code Warrior, PhotoShop, ClearGuide, PCAnywhere, Visual SourceSafe, StoryServer, Astra SiteManager
Other: Basic networking principals, configure PPP and TCP/IP, installation of software, in-depth understanding of the web as relating to user experience
Experience:
QA Engineer (Charles Schwab, San Francisco, CA)
August 2000 - Present
Contract QA Engineer for public portion of schwab.com site
Responsable for weekly updates and maintenence on the public site
Developed test plans for larger projects as needed
Weekly automated and manual regression testing of site
Maintained regression test scripts and developed new regression test scripts as needed
QA Lead (Acteva.com, San Francisco, CA)
February 2000 - August 2000
Built QA process for start up from ground up
Developed test plans and procedures for point releases as well as weekly updates, bug fixes, and custom client solutions
Coordinated and managed all testing for large scale database migration (from SQL to Oracle)
Managed all testing efforts for ColdFusion web application, from back end database testing to UI and content testing
Hired, trained and managed team of QA analysts
Set up and managed test lab
Worked with other departments (sales, customer service ect) to better understand client needs and problems
Advocated user issues in development and design process
Developed process documentation and tracking for all aspects of testing
QA Analyst (HungryMinds Inc, San Francisco, CA)
September 1999 - January 2000
Contract QA tester for start-up education portal site
Execute all tests on multiple platforms and browsers (AOL, WebTV, IE, Netscape Navigator and Communicator)
Content verification, link verification, and compatibility testing for web site, and also testing of web tools (like search) and internal development tools.
QA Analyst (SoftWare Prototype Technology, Burlingame, CA)
November 1998 - September 1999
Contract QA analyst and tester on assignment at Wells Fargo Bank
Designed and executed middleware test suits using Visio and SoftTest
QA project lead for Check Order project, coordinated QA efforts and reported to development groups on QA progress and problems
Continuing data support for client QA engineers and internal testing support
Technical Recruiter (SurfSoft Inc, Capitola, CA)
March 1998 - November 1998
Searched internal and web-based databases for qualified contractors
Pre-screened contractors for various software related jobs
wrote and edited copy for job postings
participated in recruiting, interviewing and training of internal employees
Wrote training documents for new recruiters and laid out plans for a general company wide training manual.
Technical Recruiter (Midcom Corporation, Mountain View, CA)
December 1997 - March 1998
Searched database and web to match contractors with incoming job orders
contacted contractors about jobs and conducted phone interviews to qualify candidates before sending them to clients for final approval.
Managed, trained and hired team of part time recruiters as well as office support staff
Provided basic technical support for small office
Customer Service/Phone Support (Direct Network Access Inc, Berkeley, CA)
June 1997 - December 1997
Provide phone support for DNAI customers' technical problems
Diagnose exact nature of computer problems and referred them to the proper staff.
Teach Basic Internet skills, file transfers, and World Wide Web
Data Entry and customer sales
Independent HTML consultant (Self Employed, Oakland, CA)
Author multimedia information with Hypertext Markup Language.
Prepare images and text for World Wide Web (WWW) access.
Taught others basic HTML authoring
Administrative Assistant (Mills College Information Technology Services work study job, Oakland, CA)
March 1997 -June 1997
Data entry, filing, organizing and help desk phone support for outside users
Computer support and some technical training for ITS staff
Designed, implemented and used tracking system for software, orders and license agreements using Excel and 1-2-3.
Support in other areas as needed
Costume Shop Program Assistant (Mills Drama Department, Oakland, CA)
August 1995 -March 1997
Seamstress and pattern drafting as well as assistant designer
Teaching Assistant
Supervised the dressing of actors backstage
Scholarships and other Activities
Mills College Trustee Scholar (1994-1996)
Mills College Academic Board (1996-1997)
Pacific Coast Conference on British Studies volunteer (1997)
Millinery work for the Oakland Ballet (1996)
Mills College Theater Department: Stagehand, Sound Technician, Head Makeup Artist, and Dresser (1995-1997)
Licensed amateur radio operator
Ballroom and swing dancer